PERSONALIZED LOGISTICS SERVICES

Many of us would have heard or at some point of time claim that, we are customer oriented, we love our customers, customers are always right or etc. But deep down our heart, let us ask ourselves if we really act or take ownership as what we allege.

Even if we are truly customer oriented, we must always be confident in fulfilling customer's needs without jeopardizing our own interests. When we are confident, customer's confidence will be earned. Customers needs to know every additional pain & efforts taken onto ourselves to make a successful delivery.

Here are some of the some common questions & answers that are good examples to increase the level of 'can do' attitude in us.

Q : How far would you go to satisfy a customer?
A : We will go furthest possible distance to get closest to the customers.

Q : Do you believe in providing good service quality?
A : Yes, of course we believe in good service quality but we deliver the best.

Q : How much resources are you willing to spend for personalized services to the customers?
A : As much as customers are willing to spend for best personalized services with us.

Q : What would you do please an angry customer?
A : Put the customer in our shoes with transparency & promise ourselves to walk hand in hand with the customer.

Q : Would you spend time to win a lost customer again?
A : A short phone call or a visit once a month will not be much of a spend as compared to the gains if we get lucky.

On the other hand, if we go on bowing down to all unworkable demands, it will just lead to undesirable results for us. It is crucial for us to grow along with our customers to build sustainable business & not to collapse. Treat customer just as good as how we would treat our business partners & see how it will be beneficial.